Shipping policy
At defyeah, we pride ourselves on our speed and focus. We aim to get your items delivered as quickly as possible. Most orders will be processed within 24 to 48 hours - excluding weekends and holidays.
Please refer to the table below for an estimate of shipping costs and delivery times.
|
Country |
Value |
ORDER METHOD |
SHIPPING CHARGE (USD) |
HANDLING TIME |
DELIVERY TIME
|
|
United States (Contiguous) |
Above $59 |
Ground Shipping |
$0 |
1-2 Business Days |
5-7 Business Days |
|
Above $59 |
Express Shipping |
$20 |
1-2 Business Days |
3-5 Business Days |
|
| Above $59 | Express Shipping from China | $0 | 1-2 Business Days | 7-10 Business Days | |
|
Non-contiguous States |
Above $59 |
Ground Shipping |
$10 |
1-2 Business Days |
5-7 Business Days |
|
Rest of the world |
Above $59 |
Express Shipping (Duty included) |
$20 |
1-2 Business Days |
7-10 Business Days |
Total Delivery Time = Processing Time + Shipping Time(depending on your location)
Tracking
- You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
- Tracking information may take 48 to 72 hours to update.
- If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
COVID-19 Update
We are currently anticipating shipping delays with handling time taking up to 7 days due to COVID-19. Please know we are monitoring the situation closely and working hard to ship your orders as soon as we can. Thank you for your patience during this difficult time. Feel free to contact us at support@defyeah.com if you need any help.
Delivery Time Exceeded
International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email support@defyeah.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations
- We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
- Orders can't be canceled once the parcel is shipped out.
About Tax
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
Email: support@defyeah.com